Tasting Room Manager
Fonta Flora Brewery integrates the soul of agriculture with the artisanship of zymurgy to create a menagerie of rustic and savory libations. With an emphasis on seasonal flora, Fonta Flora brings English tradition and Belgian inspiration to the Appalachian Mountains of North Carolina. Fonta Flora utilizes local artists to help conceptualize the notion that fermentation is yet another medium for creating art. This uniquely artisan approach to beer yields a sustainable product filled with culture from our very own community.
Job Title : Tasting Room Manager
Reports To : Head Brewer and Administration
Fonta Flora Brewery is currently seeking a self-motivated beverage professional to join our team as tasting room manager. This position will require an individual who is skilled in bartending, as well as having management experience. As a world-renowned, independent, craft beer destination, we are seeking someone who can handle the ever-growing beer industry, maintain the daily operations of our downtown tasting room, continued self-education, and assisting in the education of the bar staff.
Essential Duties & Responsibilies
*Determine the appropriate taproom staff, including interviewing, hiring, scheduling, and directly supervising
*Passionately provide consistent, exceptional customer service, while utilizing knowledge and integrity to manage and grow taproom staff
*Develop taproom staff training procedures with administration, and deliver new employee training
*Manage taproom general day-to-day operations, including pouring beer
*Open and close service in accordance with taproom operating procedures
*Oversee the point-of-sale system; open and close cash drawers, petty cash and deposits weekly.
*Work with Head Brewer to manage taproom beer stock
*Work with Head Brewer and upper management to develop continuing education and sensory training for staff
*Ordering of supplies for tasting room, including (but not limited to) wine, cleaning supplies, and vittles.
*Engage new and regular customers and gather service feedback
*Educate customers about our beer and the processes behind producing it
*Ensure a safe working and guest environment, while identifying and recommending corrective actions for safety issues
*Ensure taproom employees consistently apply all critical procedures ensuring legal compliance.
*Assisting in private events held on site.
*Supervise and assist in the cleaning of the taproom, as well as the stocking and sorting of inventory
*Ensure a positive guest experience, while responding to and resolving all issues during service if necessary
*Ability to generally be on-call during peak seasons, tasting room issues, and special occasions.
*Additional duties may be assigned as necessary
Education, Qualifications & Experience
*Bachelor’s degree preferred; high school diploma required.
*Minimum of 2 years’ experience in bartending, and the proper knowledge of how to perfectly pour a beer.
*Management experience preferred; demonstrated management capability required.
*Experience in the brewing industry or home brewing preferred; knowledge of, and love for, craft beer required.
*Certified Beer Server through the Cicerone Program. If not currently, you will be required to complete within the first 60 days of employment.
*Must live within 50 miles of Morganton, NC or willing to relocate.
*Must be able to work nights and weekends.
*Must possess an exceptional work-ethic and character, as well as great communication and leadership qualities.
*Must be committed long-term to this role and the success of Fonta Flora Brewery.
*Able to tap kegs.
*Able to move and assist moving kegs.
*Able to steadily carry trays of drinks and empty glassware for cleaning.
*Mentally capable of handling occasional high stress scenarios, as well as large group of people.
*Compensation : Hourly (bartending wage/Tips/hourly management rate), and glorious beer!
*If interested, please send resume and cover letter stating why you’re perfect for this position to email@example.com